Frequently Asked Questions

Welcome to the Linda Stoner help center. Below you'll find answers to the questions we hear most. If something isn't covered here, email us at info@lindastoner.com and we'll be glad to help.

Orders & shipping

How long until my order ships?
Orders are processed within 1 to 3 business days. Once your parcel leaves our facility you'll receive a confirmation email with a tracking link.

How long does delivery take?
Standard delivery within the United States typically takes 7 to 12 business days after processing, depending on your location.

Which carriers do you use?
Depending on the destination, we ship with trusted carriers such as USPS, UPS, and their delivery partners.

Can I track my order?
Yes. As soon as your order ships we email you a tracking number so you can follow it every step of the way.

Payments

Which payment methods do you accept?
We accept major credit and debit cards through our secure checkout. All transactions are encrypted with SSL technology.

Is it safe to pay on your site?
Absolutely. Payment details are processed by certified payment providers and are never stored on our servers.

Returns & refunds

What is your return policy?
You may return unworn, unwashed items in their original condition within 30 days of delivery. Return shipping is arranged and paid by the customer.

What if I ordered the wrong size?
No problem. Contact us within 30 days and we'll guide you through the return so you can reorder the size you need.

When will I get my refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 5 to 10 business days.